
Zack asked this question earlier, and we're still waiting for an official answer, but news stories from back in April strongly suggest that Humana wasn't the only insurance company enlisting seniors (legitimately and otherwise) to lobby against changes to Medicare Advantage. In fact, the problem may have been industry-wide.
Here's an April 13 story from the Eagle Tribune in Massachusetts:
PERMALINK | COMMENTS (1) | RECOMMEND RECOMMEND (0)Health insurer Humana Inc. portrays itself as a guide through the treacherous waters of health-care coverage. The company's tagline is "Guidance When You Need It Most," and switchboard operators at its Louisville headquarters answer the phone by asking callers: "How can I guide you?"
But is Humana guiding its customers a little too much in enlisting them to oppose a key aspect of health-care reform?
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